FAQ
Refunds may be requested in the following cases:
- Anomalies during online/App/self-service purchase;
- Service disruptions;
- Personal reasons.
You may request a refund by attaching a copy of the ticket and using one of the following methods:
• By e-mail:
• Via the online form at https://www.ferrotramviaria.it/web/guest/reclami1
• Through the “Ferrotramviaria S.p.A.” App (Android/iOS), by selecting Contact us and indicating the ticket identification code
• By post to:
FERROTRAMVIARIA S.p.A – Supporto Tecnico Operativo - Ufficio Relazioni con la Clientela, Piazza Aldo Moro n. 50/B - 70122 BARI
The Company will provide a written response within 30 days from the date of registration. For more details, see the dedicated page.